Q: Will you charge me for making the trip, if you cannot
solve the problem?
A: No. If we cannot repair it, you won’t be charged.
However, if parts are required to perform the repair, and you opt
not to purchase them, you will be charged the minimum one hour
labor fee.
Q: Is your work guaranteed?
A: Yes and No. We guarantee that after our work is done,
your computer issue will be solved. If hardware purchased from us
fails again within 90 days, and it is due to our negligence, or a
manufacturer's defect we
will work on it again at no additional labor charge for the same
issue, and replace parts as needed. However, due to the very nature of computers, the Internet,
and the software that resides on them, we cannot guarantee
software issues of any kind, as we do not write the code for the
software, or re-write any poorly written code.
Q: Will you recommend one item over another?
A: Yes. We do have our preferences, and we may even
recommend not to use an item. Sometimes a poorly written
piece of software that is downloaded from the Internet, for
example, can be the cause of your computer problem.
If you have a question that is not answered above, please
e-mail
us with your question. We will respond as quickly as possible, and
in the order received.
